Best Buy and Home Depot are pretty good, too. Most retailers carry most appliance brands, but there are a few exceptions, so if you are looking for something specific you might have to choose your retailer based on that. We found that free delivery for major appliances is pretty standard. Most stores will bring them inside, and put them where you want them.
Where should you buy appliances?
But some stores offer only front-door or curbside delivery for free, and others charge for delivery no matter what. Another thing to keep in mind when choosing between a local retailer and a national chain is that the nationals are more likely to use a third-party delivery service, and the quality of that service can vary. For schedulingmost stores let you pick the delivery date.
Some will let you pick your preferred four-hour delivery window on that date, while others will as you a window the day before the drop-off.
Great stores offer weekend delivery, too. Considering what a pain it can be to get rid of an old appliance after the fact, this is a very useful service to have access to. Installation may or may not be included with purchase, depending on the type of appliance and the retailer—but you should expect to pay extra if the installation is more complicated than connecting a power cord and a water line.
This is pretty standard across the industry. Great retailers will use their status to negotiate warranty claims on your behalf. But most manufacturers have terrible customer service, wasting your time on the phone, making you wait weeks for a technician, and sometimes not resolving the problem anyway.
If the retailer gets involved as a business partner to the manufacturerthat tends to speed up the process. The holy grail of appliance retail, if you can find it in your area, is a store with an in-house service team that knows how to fix the appliances that it sells, and can respond to service calls pretty quickly within a week is reasonable for most appliances, faster for fridges.
The very best appliance retailers tend to be independent local or regional stores. It might turn out that a national chain or a store that will deliver nationally, anyway is your best bet. So if you need to go that route, the following is what you should know.
Appliances Connection also has some of the best prices, most flexible policies, and customer-service help. It also carries all of the appliances that we recommend. Deer Appliances charges for delivery outside of New York and New Jersey, and charges even more to bring the appliance inside your house and to install it. Abt charges for delivery outside of Chicagoland, extra to put it where you want it, and charges extra for installation in Chicagoland—outside of that area, you'll have to book that on your own though the company will point you to Home Advisor.
AJ Madison will bring the appliance to your front door but that is it. We did not follow through on purchasing any appliances from any of these retailers for this story.
Obviously, if you go to a store, you get to touch some appliances. Plus, some people feel more comfortable talking through their delivery and installation options face-to-face with a sales associate. You could always search online first, then head to a store to check out the handful of models that might work for you. If you opt to make the purchase through the Internet, setting up delivery and installation is pretty much just as easy as it would be in person. The prices shouldn't be any different.
Quality and confidence upon arrival
And if you decide you want to talk to a real person after all, most retailers give you the option of speaking with a customer service rep on the phone during the buying process. Some retailers have chat boxes on their website as well, though these are less common on websites for local or regional stores.
What makes a great appliance seller? What are the good stores? Weekends available in some locations.
Saturday usually available, Sunday in some locations. Weekends available. No Sunday. Hours of delivery: info not available.
No weekends. Other details not available. Ased four-to-six-hour window. Courtesy call one hour before drop-off.
Saturday available in some areas. Other details: info not available. Elsewhere, they recommend finding installation via Home Advisor.
Is it better to buy online or in a store? The process is not much different anymore.
About your guide Michelle Ma. Home Depot. Best Buy. Ased four-hour window, 7 a. Ased two-hour window.
AJ Madison. Appliances Connection.
Deer Appliances. Free with purchase of connectors for most appliances, costs extra for dishwashers and gas appliances. Free with purchase of connectors for some appliances, costs extra for others, depending on ZIP code.